Home / Reviews

Reviews & client feedback

Choosing a gardener or landscaper often comes down to trust, clarity, and whether the service fits your garden’s reality (access, time, budget, and the season). This page shares a small sample of client feedback for 3EWD Garden & Landscape around Bromley and nearby areas. We keep the tone of these reviews grounded: they reflect specific parts of work (communication, tidy working, realistic scope) rather than broad claims.

How we collect and publish feedback

Feedback is collected using a short follow-up message after a job is completed (or after a milestone for multi-visit work such as maintenance plans). Clients can reply by email, share notes by phone, or provide comments in writing on the day of service. We focus on practical questions: what was done, whether the scope matched the quote, and whether the site was left safe and tidy.

When we publish testimonials, we use only the first name + initial and the general location (e.g., “Bromley”) to reduce personal data exposure. We may lightly edit for grammar, but we do not change meaning. If a client asks for their feedback to be removed or updated, we’ll do that promptly. For details on how we handle enquiries and records, see our Policies.

We also track themes from feedback (for example: clearer arrival windows, better waste-handling notes, or extra aftercare reminders). Suggestions—especially about access constraints, neighbour considerations, and pet safety—often become part of our pre-visit checklist. If you’d like to share your experience (positive or critical), please use the form on Contacts.

What clients commonly mention

Clear quotes with inclusions/exclusions and realistic timescales for weather and access.
Tidy work areas and straightforward waste handling (what’s removed vs. what stays on-site).
Aftercare notes: mowing height, watering guidance, and how to avoid common lawn stress.
Honest explanations when a repair isn’t sensible without a partial rebuild.

View services Read policies

Need a quote? Share photos, measurements, and access notes. For hard landscaping, tell us if you know the existing base depth, drainage issues, or whether the area has previously held standing water. That context helps us scope fairly.

Client testimonials

A small sample of recent feedback.

Amelia S.

Bromley

“Clear quote, tidy work and good communication. The lawn renovation plan was realistic and the aftercare notes were genuinely helpful.”

Lawn renovation Aftercare notes Clear scope

Daniel P.

Beckenham

“Patio repairs and new edging were done neatly with minimal disruption. They explained what couldn’t be fixed without rebuilding, which I appreciated.”

Patio repairs Edging Practical advice

Farah K.

Chislehurst

“Booked a seasonal tidy-up and pruning. The checklist beforehand made it easy to prepare, and the garden looked refreshed without being over-cut.”

Seasonal tidy-up Pruning Pre-visit checklist

What to do if something isn’t right

Garden work is affected by conditions we can’t fully control (weather, soil moisture, hidden obstructions, plant health, and previous workmanship). If something looks wrong, the fastest route is to tell us early—ideally within a few days—so we can check whether it’s an aftercare issue, a settling issue, or a genuine defect that needs a return visit.

For hard landscaping, minor bedding-in can happen (especially after heavy rain), while lawns can show stress if watering/mowing isn’t aligned with the season. We’ll explain what we can reasonably adjust and what would require a different scope. Our service boundaries and complaint route are set out in Policies, including how we handle photos, site access, and scheduling.

Services — maintenance, lawns, patios & edging
Pricing — how we scope and quote
Policies — cancellations, boundaries, complaints
Contacts — enquiry form and call/email details

Prefer to discuss a job before writing? Call +44 20 3868 2473 during opening hours, or email [email protected].

Share your feedback

If you’ve had work completed by us and would like to leave feedback, you can send a note by email. We welcome both compliments and constructive points. If your message relates to a concern, please include the service address, the date of the visit, and photos where relevant—this helps us respond fairly and efficiently.

Your name

We can publish as “First name + initial” if you prefer.

Area (optional)

Your feedback

Minimum 30 characters. Please avoid sharing sensitive personal data.

I understand this form opens my email app (mailto) and that I can ask for my feedback to be removed later via Contacts.

See service options

Why we ask a few questions

Specific feedback helps us improve without guessing. For example, “lawn looked better” is useful, but “watering notes were clear and matched my schedule” is actionable: we can standardise those notes for future visits.

If your review includes both positives and what could be better, we’ll keep that balance when publishing. We don’t expect every job to be perfect, but we do aim to be clear, safe, and consistent. If you’re considering booking, start with the service descriptions on Services and the scope rules in Policies.

Opening hours: Mon–Fri 08:00–18:00, Sat 09:00–14:00, Sun Closed.

Address: 14 Rowan Mews, Bromley, London BR1 3QH, United Kingdom.