Privacy Policy | 3EWD Garden & Landscape

1) Who we are

This Privacy Policy explains how 3EWD Garden & Landscape (“we”, “us”, “our”) handles personal data when you use our website at 3ewddrrs3.cyou, contact us, or request information about garden maintenance, lawn care, or hard landscaping services. We aim to keep this policy practical and clear, in line with the expectations of customers in Great Britain.

Contact details:
Email: [email protected]
Phone: +44 20 3868 2473
Address: 14 Rowan Mews, Bromley, London, BR1 3QH, United Kingdom

2) What personal data we collect

We keep data collection to a minimum. Depending on how you use the site, we may handle:

Enquiry details you choose to send (your name, email, phone number, address or postcode, and your message).
Device and usage data that may be automatically available in standard web server logs (e.g., IP address, browser type, date/time of access, and pages requested).
Consent choice for our cookie banner stored in your browser using localStorage (see Section 5).

We do not knowingly collect special category data (such as health information) and we do not intentionally collect data about children. If you believe a child has provided personal data to us, please contact us and we will address it.

3) How we use your information

We use personal data only for everyday business purposes that a customer would reasonably expect, including:

Responding to your enquiries and arranging quotes or site visits.
Providing practical information (e.g., access requirements, timings, and scope boundaries).
Keeping records of communications so we can respond consistently and resolve issues.
Operating and securing our website (e.g., diagnosing technical problems and preventing abuse).

We do not sell personal data and we do not use it for third-party advertising profiles.

4) Legal bases (UK GDPR)

Under UK GDPR, we rely on one or more of the following legal bases:

Legitimate interests: to run our business, respond to requests, keep our site secure, and maintain service quality (balanced against your rights).
Contract (or steps to enter a contract): where you ask for a quote or book work, we need certain details to provide the service.
Consent: for optional technologies where required (such as remembering cookie banner preferences via localStorage).
Legal obligation: where we must retain certain records (for example, basic accounting requirements if applicable).

5) Cookies and localStorage

Our website aims to be lightweight and does not rely on third-party tracking pixels or behavioural advertising scripts. We use a simple consent banner to record your preference. Your choice is stored in your browser using localStorage under the key: cookieConsent_3ewddrrs3.cyou.

What this storage does: it remembers whether you accepted or rejected optional cookies on this device/browser, so we do not keep asking you on every page load. It is not used to identify you across websites.

How to change your choice: you can use the “Cookie settings” link in the footer (which opens the banner again), or delete site data in your browser settings (clearing localStorage for 3ewddrrs3.cyou).

Do we set cookies? Some browsers and hosting configurations may set essential cookies for basic functionality (for example, load balancing or security). If such cookies exist, they are used only for essential operation and not for marketing.

6) Contact form and email handling (mailto)

Our site may include a contact form that uses mailto: to open your email app and send your message to us. This means your message is transmitted by your own email provider and our email provider, not by a server-side form processor on this website.

No server-side form storage: because the form uses mailto, the website does not store your message or attachments in a website database. However, once you send the email, we will receive it in our inbox and may store it as part of normal business correspondence.

What you should include: to protect your privacy, please only include the information needed to handle your enquiry (for example, postcode, access notes, preferred dates). Avoid sending sensitive personal information unless we specifically request it and it is genuinely necessary.

7) Sharing your data

We share personal data only where necessary to operate our services, for example:

Service providers that support website hosting, email delivery, and security. These providers may process limited data on our behalf.
Professional advisers (e.g., accountants or insurers) where needed for business administration or compliance.
Legal and regulatory bodies if we must disclose information to comply with a legal obligation.

We do not share your data with third parties for their own direct marketing purposes.

8) International transfers

We are based in the United Kingdom. Some technology providers (such as email or hosting) may process data outside the UK. Where international transfers occur, we aim to ensure appropriate safeguards are in place (for example, adequacy regulations or contractual protections) so your data remains protected to UK GDPR standards.

9) Retention and security

We keep personal data only as long as needed for the purpose it was collected, including for dealing with enquiries, scheduling work, and managing any follow-up. Typical retention periods depend on the context:

General enquiries: retained for a reasonable period to allow follow-up and continuity.
Booked work and invoices: retained in line with legal and operational requirements.
Cookie consent preference: stored in localStorage until you change it or clear your browser data.

We take reasonable technical and organisational measures to protect personal data, such as limiting access to communications, using reputable providers, and maintaining basic security controls. No method of transmission or storage is 100% secure; if you have concerns, please contact us.

10) Your rights (GB/UK GDPR) and how to complain

If UK GDPR applies to your personal data, you have rights including:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete data.
Right to erasure — to ask us to delete your data in certain situations.
Right to restrict processing — to limit how we use your data in certain circumstances.
Right to data portability — to receive certain data in a structured, commonly used format and transfer it where feasible.
Right to object — to object to processing based on legitimate interests, including for direct marketing (if applicable).
Right to withdraw consent — where we rely on consent (such as cookie preference storage), you can withdraw it at any time by changing your settings.

To exercise these rights, contact us using the details in Section 1. We may ask for reasonable information to confirm your identity and locate your data. We aim to respond within applicable timeframes.

Complaints: If you are unhappy with how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). Their website provides guidance on making a complaint.

If we update this Privacy Policy, we will revise the “Effective” date at the top of this page. For significant changes, we will take reasonable steps to make them clear on the site.